Delete Your Account and Data

1. How to request deletion

We do not yet offer a self-service delete button inside the app — every deletion request is handled by a person on our support team.

1. Email support@zhenghe.space from the email address registered on your account, with the subject line "Account deletion request".
2. Or, while signed in, open a support ticket from inside the app (Support > Tickets) and ask us to delete your account.

2. Verifying your request

Deletion cannot be undone, so we only act on requests we can verify came from you: an email sent from the address registered on the account, or a ticket opened from inside the app while you are signed in. We may reply asking you to confirm account details before we proceed.

3. Timeline

Once your request is verified, we delete your account and the data described below within 30 days.

4. What gets deleted

Deleting your account removes:

• Your account record — email address, password hash, and name
• Your subscription and entitlement state, including active plans and remaining balances
• Device and session records tied to your account
• Your referral relationship, if any
• Your support tickets and their history
• Your VPN subscription credentials (UUID and access token) — this immediately disconnects and revokes access on every device

5. What we retain, and why

A narrow set of records survives deletion, kept only because we are legally required to. These records are not used for marketing, profiling, or any other purpose once your account is gone.

• Payment and invoice records — kept for as long as tax, accounting, and fraud-prevention rules require, typically 7 years, and held by our payment processor, Stripe, not on our own servers
• Aggregate, non-identifying traffic counters used for network capacity planning, which are no longer linked to you once your account is deleted

6. What we never collect in the first place

Deleting your account cannot remove data we never had. Consistent with our Privacy Policy, we do not log your browsing history, the DNS queries your device makes, or the contents of your traffic.

7. Before you request deletion

Deletion is permanent. If you have an active subscription or an unused data pack balance, deleting your account forfeits any remaining paid time or data — it is not a substitute for a refund.