Refund Policy
Refund Policy
Last updated: March 21, 2026. Here is how refunds, credits, and renewal disputes are handled.
1. Subscription guarantee
If a new subscription does not meet your needs, you may request a full refund within 7 days of the initial purchase if you have used less than 15% of the included data.
This is intended to provide enough room for testing while remaining fair to all customers.
2. Data packs
Data packs are one-time purchases and are generally not refundable after purchase.
If a verified service-side outage prevents use, contact support and we may issue a credit or replacement.
3. Unintended renewals
If an automatic renewal was not intended, you may request a refund within 48 hours of the renewal charge as long as the renewed period has not been used.
4. Non-refundable cases
- Requests made after the stated refund windows
- Subscriptions that have consumed more than 15% of included data
- Data pack purchases, except for verified service failures
- Accounts suspended for violating the terms of service
5. Processing and contact
Approved refunds are returned through the original payment method and typically appear within 5 to 10 business days depending on your bank or card issuer.
Open a support ticket with your order reference if you want to request a refund or credit.